Shipping policy

Welcome to sunglassessvipsales Shipping Policy. We hope to make your shopping experience as seamless as possible with our detailed shipping policy explained below. Should you have any questions, feel free to contact us at support@sunglassesshop.com.

1. Order Processing Time:

  • All orders are processed within 2-3 business days.
  • Please note that orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days.

2. Shipping Address Details:

  • Customers must provide detailed and accurate address and postal code information at checkout to prevent delivery issues.
  • Ensure that the address provided is a valid location for package delivery.
  • We are not responsible for incorrect addresses provided at checkout.

3. Shipping Costs:

  • Shipping costs are calculated and displayed at checkout.
  • Free shipping may be available for certain orders or promotions.

4. Shipping Areas:

  • We offer shipping options to various regions, selectable at checkout.
  • Please confirm the shipping region during the checkout process to ensure service availability.

5. Delivery Timeframes:

  • Delivery times can be affected by external factors such as weather conditions, pandemics, customs delays, or remote locations.
  • Estimated delivery times will be provided at checkout based on the selected shipping method.

6. Confirmation and Tracking:

  • After your order is shipped, you will receive a confirmation email with tracking information.
  • Track your order status using the tracking number provided in the confirmation email.

7. Delivery Delays and Issues:

  • Notify our customer service immediately at support@sunglassesshop.com if your package is delayed or missing.
  • We will work with the carrier to resolve any delivery issues as quickly as possible.

8. Undeliverable Packages:

  • If a package is returned to us due to an incorrect address, we will contact you for an updated address.
  • Additional shipping charges may apply for re-delivery.

9. Shipping Restrictions:

  • We do not ship to P.O. Boxes or military addresses at this time.
  • Shipping to certain regions may be restricted due to logistic constraints.

10. International Shipping:

  • International shipping is available to select countries.
  • Import duties and taxes are the responsibility of the customer.
  • International orders may be subject to customs inspections.

11. Partial Shipments:

  • Your order may be shipped in multiple packages if not all items are available at once.
  • You will receive separate tracking numbers for each package.

12. Change of Address:

  • If you need to change your shipping address, contact us immediately at support@sunglassesshop.com after placing the order.
  • We cannot guarantee address changes once the order has been processed for shipping.

13. Lost or Stolen Packages:

  • We are not responsible for packages confirmed as delivered but reported missing by customers.
  • Please reach out to the carrier for more information or to file a claim.

14. Damaged Goods:

  • If your package arrives damaged, please contact us with photos of the damage.
  • We will assist in resolving the issue with the carrier.

15. Sensitive Weather Conditions:

  • Be aware that shipping might be delayed by extreme weather conditions beyond our control.
  • Monitor local weather alerts and adjust your purchase timings accordingly.

16. Pandemic Effects:

  • The global pandemic might affect shipping times due to restrictions and control measures.
  • Please allow for potential delays during these times.

17. Customer Support:

  • If you have any questions about our shipping policy, reach out to us at support@sunglassesshop.com.
  • We are here to assist with any concerns regarding your shipment.